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Customer Service

Let’s face it – no one owns a patent on stainless steel.  As a customer, you have many choices about where to buy your parts and we want It Straps On to be your vendor of choice.

Our goal at ISO is simple:

We’ve been in business since 1994 and we are not here just to sell a product.  Our job is to understand your business needs and provide exactly the materials you require at a competitive price.

Why Choose ISO?

» Quality Stainless Steel Products – Our stainless steel is made in the USA to ASTM Standards.  You will never sacrifice quality, value or durability with ISO materials.

» Fast Order Turnaround – Most orders ship within 24 hours of receipt. Our ability to service orders in this manner will help you cut inventories and improve lead time.

» Competitive Pricing – We’re not here to waste your time.  We consistently deliver competitive prices combined with convenience and ease of acquisition.

» Knowledgeable Sales Associates – It’s a big investment of time to bring a new vendor onboard and you as the customer need to know that your time will be worth it.  Our team has a high level of training and expertise on every product we sell.  Our associates are your advocates and their job is to help you make informed buying decisions.  When you call ISO, you get live help and a consistency of interaction that is second to none.  We can give you what you want, when you want it and how you want it.

» Product Support – If you need stainless steel banding in a size or type not listed, just call. We excel at manufacturing the odd items.

Customer Testimonial

Good afternoon, I just wanted to give you some feedback on your product from the comments I have received from the end user who are CATV and Telephone installers.

The product they were using before was a competitors product, and the transition to the It Straps On products was very smooth. Since using your product over the years, we have not had any complaints, but praises on the product. [Our] market is swamped with various U.S. and Asian brands, but the outside plant technicians prefer the It Straps On product.

I would like to also thank you for the prompt delivery time on your products, since we have to ship to Miami and make the weekly container sailings, transit time is very critical for us, and we appreciate the efforts of your department, the production and warehouse department in getting the order shipped out and following up with your shipping carrier to ensure the order was delivered on time.

I am truly a satisfied customer.

Best Regards,

E. B., one of our valued international customers

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